Cancellation And Refund Policy

By using and paying for any services and subscriptions offered by Homestay Executive and Safari Group Ltd, Homestay Executive and Safari Group Ltd shall presume that you have read, understood and agreed to the following cancellation and refund policy.

  1. General Policies

    1. Homestay Executive and Safari Group Ltd (Homestay) shall operate on a general none-refund policy except on exceptional circumstances. We encourage you to double-check your details and the details of the products or services you wish, to pay for before you make your payments.
    2. It is also necessary to note that we shall only refund payments made directly pay to us and not to our Service Providers.

    3. In case you change, amend or cancel a product or service you had booked and paid for, we shall not substitute one product or service with another even if they are provided by the same Service Provider unless you have an agreement with that Service Provider to that effect. For instance, we shall not substitute hotel stay with a game tour even if they cost the same amount.

    4. However, subject to availability of the product or service, if you wish to upgrade a service, we shall facilitate at your absolute cost. For instance, if you want to upgrade from a standard to an executive hotel stay, we shall assist you upgrade subject to the availability of executive rooms in the same facility.

    5. Our Service Providers may change, cancel or amend bookings. In case that happens, the Service Providers shall refund your money subject to the Service Provider’s cancellation and refund policies. Please note that Homestay shall not be liable, financially or otherwise, for such change, amendment or cancellation or any costs resultant from such.

    6. If you cancel your booking, you may be entitled to no refund or a partial refund. However, this will depend on the refund policies of the Service Providers from whom you had booked your service.

    7. We shall only refund after we receive the money back from the Service Providers. Consequently, your refund may take up to 30 days to process.

    8. In the case of plane tickets, the refund shall be subject to the Terms and Conditions of the Service Provider.

  2. We may refund subject to the conditions stated in three-tire structure.

    1. Full Refund

      1. In the case of accommodation fees in the case of hotels, BnBs, and other accommodation services. We will refund this minus administrative, service fees and any transaction charges if you cancel at least 7 working days before the date you are supposed start using the service.

      2. The cancellation must be done via the system and by contacting us to confirm the status of the cancellation.

    2. Refund for services cancelled within 48 hours of booking for services whose start date is less than seven days but more than 72 hours from the time of cancellation.

      1. This occurs when you seek to cancel within 48 hours of booking a service you wish to enjoy in less than seven days from the time of cancellation, but not less than 72 hours from the time of cancellation.

      2. In this case, we will only refund 80% of your total payments minus administrative, service fees and transaction charges.

      3. The cancellation must be done via the system and by contacting us to confirm the status of the cancellation.

    3. Cancellation within 48 hours of the Start Date

      1. If you cancel within 48 hours to the start of your service, you shall not be entitled to any refund.

      2. The cancellation must be done via the system and by contacting us to confirm the status of the cancellation.

  3. Overpayment

    1. In case of any overpayment or overbilling using on your credit card, debit card or mobile money services, kindly inform us as soon as possible and in any case, within 24 hours of such overpayment or overbilling.

    2. We shall process your refund for such overpayment or overbilling within 7 days of the receipt of the information.

    3. Kindly note that we shall not be responsible, and shall not process refunds for:

      1. Any payments done by people other than yourself using your credit cards, debit cards, or mobile money wallets due to your disclosure of your passwords whether deliberate or not, to third parties, or theft of the credit or debit cards. However, if any cancellation and/or refund is to be processed, then such shall be subject to Clause 2 of this Policy.

      2. Any overpayment or overbilling that you report to us more than 24 hours after it has occurred;

      3. Any payment for a service or a product that you have already consumed in part or in whole.