Homestay Safari care about your privacy and will work to ensure that any information you entrust us with, directly or indirectly, is secured.
Homestay may collect your data in several ways:
We might require registration for certain services or for you to use certain parts of our sites such as in booking and reservations. During the registration process we will require certain information from you including your name, email, Phone number, country and location of residence. We may also require your payment information such as credit cards details.
We may also access and retain certain information from you without you directly giving the information. This includes information such as device type and IP address, the browser and browser settings, your location information, type of operating system, your internet service provider and the web pages of the services you visited before or after you visit the Sites.
Our Third-Party partners, affiliates and ourselves might store Cookies and use other tracking technology in your browser. Cookies are files that contain small amounts of information that are downloaded to any device that uses the internet when you interact with any website.
We use the cookies to make the Sites easier to use, deliver a personalized experience in your interaction with our sites, and speed up your future interaction with our sites.
By visiting the Site, whether registered or otherwise, you acknowledge and allow us to track your activities in the site through the use of tracking technology explained above or similar tracking technologies that may be developed in the future. Third Parties and unaffiliated partners may use tracking technology subject to their privacy policies and terms and conditions. Such tracking by third parties is not in under our control.
If you choose to do any submissions such as ratings of the various products and services that various Service Providers offer in our Sites, you should know that any content that you Submit might be read, collected and used by other users. We have no responsibility to publish, delete, edit or remove any of the content of your submissions.
Information that you provide in the course of voluntary surveys that Homestay, its affiliates and Third Parties may conduct on various products on offer on the Sites.
Information Sharing and Data Protection
To serve you we need information for purposes such as processing your orders, reservation, payments and requests. We promise not to sell your data to Third Parties. It is our policy to only share information that we have collected from you for only the purposes of better service provision to you.
We undertake to encrypt any personally identifying information to ensure that it is anonymized.
We further undertake to keep your data confidential and safe from an unauthorized third parties. However, we cannot guarantee that your data will not be accessed, used, modified or deleted in ways inconsistent with this policy.
Homestay might contain links to or integrations to external websites like the Service Providers we host on the Sites. Please note that Homestay is not responsible for the privacy policies of any external websites or media services it provides links or integrations to. You are expected to read and take note of their privacy policies as we have no control over the information collected by third parties.
The Affiliates and Third Parties whom we may share information with include our Service Providers, parties that provide us with technical or operational support, customer operational support, our service hosts, parties that maintain Homestay’s databases, conduct analytics, marketing and research, create content, handle payment services and those that otherwise support our products and services.
To protect the vital interests of our users and customers.
To fulfil a legal obligation;
To provide you with the services and products from Homestay and its Affiliates;
For marketing and advertisements from both ourselves and our affiliates;
On the basis of your consent.
Homestay and its affiliates may use the information in the following ways:
To communicate to you about our services and products and our affiliates’ products and services which we believe may be of interest to you;
To respond to any inquiries, you may raise;
Enforce the legal terms and fulfil legal obligations;
For marketing purposes including customization and personalization of ads, offers and content based on the pages and the services that you access, including the Service Providers whose pages you visit while on our Sites. We may also use this information to analyse the performance of marketing campaigns and your interaction with the marketing campaigns including ads, offers and other marketing content.
In cases where you have linked your social media and/or third-party apps or services, we may use the data to personalize your online experience when you visit or use our services. We may also directly contact you through the social media and enable you to share our content and your experience with our content via the social media and third-party apps or services. The information you provide through social media or third-party apps or services may be viewed by other parties. We are not responsible for any further use of such information by Third Parties.
If you choose to submit any content or ratings about Service Providers or services, such information is publicly available and may include information about you. for us to publish, we may publish such information and content together with information about you (See our Terms and Conditions).
You may access the information you have provided to us for the purposes of reviewing or correction of the information. You may do so through email or through a physical address provided below. Include your registration details in such an email or letter. We may ask for more information to verify.
Homestay Executive Safaris Ltd
Garden Estate, Marurui Road, B12,
P.O Box 65159-001618
Ruaraka, Nairobi, Kenya
We have put in place procedures that are meant to maintain your data security. Although we have taken appropriate measures to safeguard your data from an unauthorized access, we cannot guarantee that your data will not be accessed, altered, or destroyed in a manner inconsistent with these terms.
If the parties are unable to resolve the disputes between themselves, the disputes will then be resolved via Arbitration officiated by an arbitrator appointed by the Company and the Customer.
In case the Company and Yourself are not able to agree on the choice of the Arbitrator, the Arbitrator will be appointed by the sitting Law Society of Kenya Chairperson.
Updated and Posted on October 2nd, 2018.