Privacy Policy

Homestay Safari care about your privacy and will work to ensure that any information you entrust us with, directly or indirectly, is secured.

It is our policy that you are familiar with how Homestay Executive Safaris Ltd (Homestay, We, Us, the Company), its affiliates and Third Parties collect, use and disclose your data which include your personal information. You agree to be bound by this Privacy Policy when you access or use any of our content, services.

    1. Homestay may collect your data in several ways:

    1. We might require registration for certain services or for you to use certain parts of our sites such as in booking and reservations. During the registration process we will require certain information from you including your name, email, Phone number, country and location of residence. We may also require your payment information such as credit cards details.

    2. We may also access and retain certain information from you without you directly giving the information. This includes information such as device type and IP address, the browser and browser settings, your location information, type of operating system, your internet service provider and the web pages of the services you visited before or after you visit the Sites.

    3. Our Third-Party partners, affiliates and ourselves might store Cookies and use other tracking technology in your browser. Cookies are files that contain small amounts of information that are downloaded to any device that uses the internet when you interact with any website.

      1. We use the cookies to make the Sites easier to use, deliver a personalized experience in your interaction with our sites, and speed up your future interaction with our sites.

      2. You may refuse consent on the use of cookies, disable Homestay or third-party cookies via your browser settings or delete the cookies from your browser if you do not consent to the use of cookies. However, this may make some of our services less effective.

      3. By visiting the Site, whether registered or otherwise, you acknowledge and allow us to track your activities in the site through the use of tracking technology explained above or similar tracking technologies that may be developed in the future. Third Parties and unaffiliated partners may use tracking technology subject to their privacy policies and terms and conditions. Such tracking by third parties is not in under our control.

    1. If you choose to do any submissions such as ratings of the various products and services that various Service Providers offer in our Sites, you should know that any content that you Submit might be read, collected and used by other users. We have no responsibility to publish, delete, edit or remove any of the content of your submissions.

    2. Information that you provide in the course of voluntary surveys that Homestay, its affiliates and Third Parties may conduct on various products on offer on the Sites.

    3. If you link your social media account or Third-Party services or to any of the services Homestay provides, you may be authorizing the social media company and/or the Third Parties to allow us to have access to certain information in your profile. In this respect, you are authorizing us to collect, store and use what the social media company and/or the Third Party allows us to access in accordance with this Privacy Policy. You can dissociate the social media accounts or Third-Party services or apps from homestay at your convenience.

    1. Information Sharing and Data Protection

    1. To serve you we need information for purposes such as processing your orders, reservation, payments and requests. We promise not to sell your data to Third Parties. It is our policy to only share information that we have collected from you for only the purposes of better service provision to you.

    2. We undertake to encrypt any personally identifying information to ensure that it is anonymized.

    3. We further undertake to keep your data confidential and safe from an unauthorized third parties. However, we cannot guarantee that your data will not be accessed, used, modified or deleted in ways inconsistent with this policy.

    4. Homestay might contain links to or integrations to external websites like the Service Providers we host on the Sites. Please note that Homestay is not responsible for the privacy policies of any external websites or media services it provides links or integrations to. You are expected to read and take note of their privacy policies as we have no control over the information collected by third parties.

    5. We may share information with our affiliates, our Service Providers or third parties for the purposes of advertising and marketing products and services.

    6. The Affiliates and Third Parties whom we may share information with include our Service Providers, parties that provide us with technical or operational support, customer operational support, our service hosts, parties that maintain Homestay’s databases, conduct analytics, marketing and research, create content, handle payment services and those that otherwise support our products and services.

  1. Homestay may process your data for a variety of legal reasons.

These include:

    1. To protect the vital interests of our users and customers.

    2. To fulfil a legal obligation;

    3. To provide you with the services and products from Homestay and its Affiliates;

    4. For marketing and advertisements from both ourselves and our affiliates;

    5. On the basis of your consent.

  1. Homestay and its affiliates may use the information in the following ways:

    1. To improve our services and products including providing technical support for the Services;

    2. To communicate to you about our services and products and our affiliates’ products and services which we believe may be of interest to you;

    3. To satisfy your request for services and products including notifications and newsletters.

    4. To respond to any inquiries, you may raise;

    5. Enforce the legal terms and fulfil legal obligations;

    6. Protect against ourselves and our users against fraud, illegalities and intellectual property infringement;

    7. For marketing purposes including customization and personalization of ads, offers and content based on the pages and the services that you access, including the Service Providers whose pages you visit while on our Sites. We may also use this information to analyse the performance of marketing campaigns and your interaction with the marketing campaigns including ads, offers and other marketing content.

    8. In cases where you have linked your social media and/or third-party apps or services, we may use the data to personalize your online experience when you visit or use our services. We may also directly contact you through the social media and enable you to share our content and your experience with our content via the social media and third-party apps or services. The information you provide through social media or third-party apps or services may be viewed by other parties. We are not responsible for any further use of such information by Third Parties.

    9. If you choose to submit any content or ratings about Service Providers or services, such information is publicly available and may include information about you. for us to publish, we may publish such information and content together with information about you (See our Terms and Conditions).

  2. Access to Your information

    1. You may access the information you have provided to us for the purposes of reviewing or correction of the information. You may do so through email or through a physical address provided below. Include your registration details in such an email or letter. We may ask for more information to verify.

Our address is:

Homestay Executive Safaris Ltd

Garden Estate, Marurui Road, B12,

P.O Box 65159-001618

Ruaraka, Nairobi, Kenya


    1. If you want to opt out of any notification of the services, you may unsubscribe from the services such as emails or text messages, by following the process in the Terms of Use.

  1. We have put in place procedures that are meant to maintain your data security. Although we have taken appropriate measures to safeguard your data from an unauthorized access, we cannot guarantee that your data will not be accessed, altered, or destroyed in a manner inconsistent with these terms.

  2. Homestay maintains the right to amend, change or update this privacy policy as circumstances may dictate without any notice or recourse to you. It is your duty to keep yourself updated on any changes, updates and/or amendments. For the avoidance of doubt, the latest Privacy Policy which we shall have posted on the Sites shall be the applicable one. We may notify you about the material changes by sending you an email or by posting a notice on our Services.

  3. Dispute resolution.

    1. The Parties shall solve any disputes arising from this Privacy Policy amicably.

    2. In case you feel that your rights under this Privacy Policy are under threat or have been infringed, please use the address provided in this privacy policy to reach us. We will try to resolve any dispute as fast as possible.

    3. If the parties are unable to resolve the disputes between themselves, the disputes will then be resolved via Arbitration officiated by an arbitrator appointed by the Company and the Customer.

    4. In case the Company and Yourself are not able to agree on the choice of the Arbitrator, the Arbitrator will be appointed by the sitting Law Society of Kenya Chairperson.

    5. We both agree that the resolution of any disputes between Homestay and the Customer shall be done on an individual basis and not in class action.

  1. The law applicable in the construction and enforcement of this privacy policy is Kenyan law. You consent that your information may be collected and transferred according to the laws of Kenya.

Updated and Posted on October 2nd, 2018.